The Mevo mobile app will sometimes give you errors when you try to go LIVE. In this article, we will troubleshoot this issue.



Select which of these applies to you:


I have never gone LIVE to sidelineHD with this Mevo.


Here are instructions for setting up your Mevo to stream with sidelineHD.





Here are some troubleshooting steps that have helped other users...

  • Double check that the Mevo's RTMP information matches the information you got from the sidelineHD website. Typos can occur if you are trying to enter it manually.
    1. Go to the "Streaming" tab on the sidelineHD website and select your camera. 
    2. Select "Camera info".  Your RTMP URL and stream key will be displayed.  These must be transferred EXACTLY as-is to your Mevo app.
    3. If the sidelineHD website is open on the same device as your Mevo app, then copy and paste each field into the Mevo app. If you're using two different devices, then copy and paste the RTMP information from the sidelineHD website into a email or text message that you can access on your phone. You can then copy and paste those fields into the Mevo app.
  • If it is still not working, continue onwards to the next section (I have gone LIVE to sidelineHD with this Mevo) 


I have gone LIVE to sidelineHD with this Mevo.


Here are some troubleshooting steps that have helped other users...

  • Quit the Mevo app and open it again.  In most cases, this solves the problem.  (This is a known problem with Mevo's software and Mevo is working to address the issue.)
  • Confirm that your streaming resolution is set at 720p, 480p or 360p.  (Do not select 4K, and avoid using 1080p unless you know that you have a very strong connection.)
  • Verify your Mevo's wireless settings.  In the Mevo app, select "Configure Mevo".  Select either "Mevo Hotspot" for your phone's data connection, or your hotspot's WiFi network.

  • Quit the Mevo app and open it again. (If this doesn't work, restart your entire phone.)
  • Turn your Mevo camera off and on again.
  • Make sure that the Internet is accessible on your phone or hotspot.
  • If you are using public or institutional WiFi, these networks are sometimes configured to block (1) streaming connections, or (2) device-to-device connections that are required for your Mevo app to control your Mevo.


If you're still having trouble...

  • Test your Mevo by going LIVE directly to Facebook.  This is a general test of your Mevo, and does not not involve sidelineHD.  You can follow Mevo's directions here.


  • If you still get the error when streaming directly to Facebook, then this is a Mevo issue. The Mevo Facebook group can be a helpful resource.